Refund Policy

30-day Refund Policy:

To be eligible for a return, your item must be unused and in the same condition that you received it within 30 days of purchase

Non-returnable items:
- Gift cards


To initiate a return:

1.  Pack items in their original packaging, preferably returned in the same shipping box
2.  Send returned items to:

CANADA: Dalcini Inc. L-22 Antares Drive - Ottawa, ON K2E 7Z6  

USA: Dalcini Inc. 431 State Street, Suite 1400, Ogdensburg, New York, 13669

*Return shipping is paid by the customer,  

*Shipment MUST include tracking with a major carrier

3.  E-mail your tracking number to with your order number in the Subject Line, along with proof of purchase
4.  Once the items are received in good condition, a refund for the purchase price will be returned to the original method of payment.

Late or missing refunds (if applicable)
There is often some processing time before a refund is posted. Please check with your bank first as there is often a delay before a refund is posted to the account. 
If you’ve done all of this and you still have not received your refund yet, please contact us at

We only replace items that are defective or damaged. If you need to exchange it for the same item, send us an email at along with images showing any damage.