Dalcini is committed to openness and accountability. If anyone is affected by, or has a concern about, how we conduct ourselves, we want you to be able to raise it safely and to trust that we will take it seriously.

Who can raise a concern

Anyone. This includes:

• Current, former, and contract workers

• Suppliers and their workers

• Customers and wholesale partners

• Community members

• Anyone acting on behalf of the people above

What counts as a concern

A complaint or concern about Dalcini's conduct in any of these areas:

• Human rights, labour rights, and workplace conditions

• Health, safety, and well-being

• Environmental impact

• Ethics and integrity (bribery, corruption, fraud, harassment)

• Marketing and product claims, including greenwashing

• Discrimination, harassment, or equity concerns

• Anything inconsistent with our purpose, our policies, or the law

To look into it, we need to know: what happened, roughly when and where, and what outcome you are hoping for.

What this isn't for

Some things are better handled another way:

• Order, refund, or shipping questions, please contact Customer Care to help you faster.

• Routine workplace feedback that hasn't yet been raised through normal channels.

• Submissions made in bad faith.

If we decide something doesn't belong here, we will explain why and point you to the right place.

How to raise a concern

Online Contact form: Fill in the form on this page. It goes straight to Nita.

Email Nita directly: Nita@dalcinistainless.com

Protection and confidentiality

We will never retaliate against anyone who raises a concern in good faith, whatever the outcome.

• Your information is kept confidential by default and shared only with people who need to know.

• You can ask to keep your concern confidential.

• We will ask you before sharing it with anyone beyond that.

• Retaliating against you or breaking that confidentiality is a disciplinary matter at Dalcini. Our anti-retaliation commitment extends to every stakeholder, not just employees.

What happens next 

Acknowledgement: We confirm receipt of your concern and identify who is handling it within 5 business days.

Look into it: we investigate and work toward a resolution, providing an update at least every 14 business days and aiming to resolve within 30 business days.

Resolve and close: we tell you what we found and decided, within 5 business days of our decision, then close the case.

Keeping you informed

At each stage, we will let you know:

• That we received your submission

• Whether we accept it, or if not, why and where to go instead

• Who is handling it, and how to reach them

• The expected timeline and any changes to it

• What we found, decided, and plan to do

• When the case is closed